Because customer satisfaction is the backbone of who we are, we are fully committed to serving the needs of every person who walks into a Hudson Group store. How well we service our customers is how they will judge us as a company. We know that if we make our customers feel special and treat them with respect, they will reward us with years of loyalty.

While our spectacular store designs and high quality products bring people into our stores, only a positive shopping experience will make them repeat customers. Our employees are trained to know their store’s products and how to steer the customer to the right product in a hurry.

Hudson Group stores are located in some of the busiest transportation centers in the world. The prominent location of our stores makes us a magnet for people seeking information. Our employees are informed about the services located around their stores and they are trained to politely assist these passengers with their questions and concerns.

When customers enter Hudson Group stores, they receive the following:

If you encounter a problem with our service or merchandise, we want to make it right.

When things are at their worst, Hudson's Denver team is at its best

Remember the snowstorm that dumped two feet of snow on Colorado, closing the nation’s fifth largest airport, Denver International Airport (DIA) the week before Christmas, 2006?

Maya Willis, General Manager of Hudson Group’s operations at DIA, remembers it all too clearly.

“All the highways to the airport were closed, and the snow just kept on coming,” said Willis.

In the terminals, where Hudson operates nine stores (four bookstores and five newsstands), the morning shift of Maya and 28 employees (including one mother-to-be), were stranded at the airport over Wednesday night. They worked late, camped out on the floor in the Hudson offices, then got up and went back to work at 4:30 a.m. Thursday, where they spent the day serving thousands of stranded travelers. Big sellers were bottled water, snacks, health and beauty aids, and reading materials (magazines and books) to help frustrated passengers pass the long, weary hours of waiting for the airport to reopen.

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